Luxury Institute News

April 20, 2010

Wealthy consumers rate Boston Private Bank top

By Helen Kearney

NEW YORK, April 20 (Reuters) - Tiny Boston Private Bank & Trust topped bigger and better-known wealth managers as best financial adviser for the wealthiest investors, according to a survey released on Tuesday by The Luxury Institute.

Two New York-based advisory firms followed the Boston firm: Bernstein Global Wealth Management, part of AllianceBernstein Holding LP (AB.N) and Rockefeller Wealth Management, a firm that started as the oil baron’s family money manager.

William Oberlies, senior financial officer of the investment group at Boston Private Bank, said their small size gives them an advantage over bigger firms.

“We’re able to give our clients direct access to their portfolio manager, the person actually making the investment decisions,” he said. “At bigger shops you usually have to deal with a middle person.”

The survey asked 505 investors with at least $5 million in net worth to rate wealth managers based on quality of service, exclusivity, the social status they bestow on their clients and other factors.

The survey also asked investors whether it was worth paying higher fees and whether they would recommend the firm to friends and family.

Boston Private, a unit of Boston Private Financial Holdings (BPFH.O), has 14 advisers and over $2.6 billion in banking assets and assets under management, according to Oberlies.

Respondents were only allowed to rate firms they were familiar with, which in Boston Private’s case was 30 people.

The highest-ranking nationwide firm was U.S. Trust, the private banking unit of Bank of America Corp (BAC.N), which finished in 16th place. Wells Fargo Wealth Management Group, a division of Wells Fargo & Co (WFC.N), came in 19th place.

Bessemer Trust, last year’s top placed firm, fell to 12th place. Wealth management firms need to do a better job of explaining why wealthy people should invest with them, said Milton Pedraza, chief executive of The Luxury Institute, a New York-based research firm.

“Wealthy people are fickle,” he said.

http://www.reuters.com/article/idUSN2013040220100420?type=marketsNews

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Wealth manager with the most cachet? A new king is crowned

By Hilary Johnson
Investment News

Boston Private Bank & Trust has knocked Bessemer Trust Co. off its perch in a survey of wealthy consumers that asked them to rate which wealth management firm had the most cachet in their social circles.

Bessemer fell to 12th place on the Luxury Institute LLC’s annual survey of top wealth management firms, marking the first time in the survey’s five years that the firm has not ranked in the top three, according to Luxury Institute chief executive Milton Pedraza.

Bernstein Global Wealth Management, a unit of AllianceBernstein LP, ranked second this year, and Rockefeller & Co. Inc. ranked third, appearing on the Luxury Institute’s list for the very first time.

Thirty-four wealth management firms on the list, which is determined by asking consumers whether firms offered superior service, enhanced their social status, were unique and exclusive, and made them feel “special.” The list this year included trust companies, private banks and the high-end wealth operations of other financial services providers.

Some important wealth management players weren’t even in the running. GenSpring Family Offices, the largest registered investment adviser, did not appear on the list of 34, for example, because not enough survey respondents recognized its name.

The lowest-ranked firms included Charles Schwab & Co. Inc., Bank of America Corp., and Ameriprise Financial Inc., though BofA’s U.S. Trust division scored higher than its parent.

The churn among the top names in the survey is likely less a product of the firms’ performance and more the vagaries of consumer perception, and a crowded wealth management field, Mr. Pedraza said.

“Consumers are fickle, and especially in categories where there’s not a high level of differentiation, like wealth management, things bounce around a bit,” Mr. Pedraza said. “Life is messy, and we don’t have all the explanations for why consumers respond the way they do.”

The Luxury Institute surveyed 505 wealthy consumers online last month. Respondents live across the U.S., earn at least $200,000 a year and have a minimum net worth of $5 million.

The Institute, using its proprietary Luxury Brand Status Index, asked various questions to elicit respondents’ views of firms’ quality, exclusivity, clientele and customer service.

To reach its number one spot, Boston Private ranked highest across all questions, although other firms received higher marks in individual categories. Bernstein, for example, was considered most worthy of premium fees.

And even though Bessemer was no longer at the top, it still received high marks for being “unique and exclusive,” the Luxury Institute noted. A spokesman for Bessemer was not available for comment.

http://www.investmentnews.com/article/20100420/FREE/100429987/-1/INDaily01

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January 22, 2010

As Wall Street defers bonuses, others suffer

By: RACHEL BECK
Associated Press
01/21/10 1:25 PM PST

NEW YORK - Big bonuses are back on Wall Street, but that doesn’t mean everybody’s driving a new Ferrari.

This year, companies are giving out more of the rewards in stock that can’t be redeemed for years, limiting the economic benefits for businesses that cater to the Masters of the Universe.

Whether they sell $5 million condos or $50 steaks, those businesses are bracing for a winter without the typical bonus rush.

“They are taking away the pot of cash, and without that cash, there can’t be a trickle-down effect,” says Alan Stillman, owner of the New York steak house Smith & Wollensky. “Everyone feels it. The taxi drivers, doormen, waiters, everyone.”

With banks earning billions again, they are set to pay near-record bonuses for 2009. Just Thursday, Goldman Sachs said it rewarded employees with $16.2 billion in salary and bonuses for the year, up almost 50 percent from the year before.

But those same firms are bowing to political and public pressure and paying more of the bonuses in stock that cannot be redeemed right away. Goldman announced in December that its top 30 executives would get only stock that can’t be sold for five years.

Typically, Wall Street bonuses are paid in a 50-50 split between cash and stock, in the form of restricted shares or stock options. Because they can’t be cashed in for a set time, the ultimate payout depends on the fluctuations in the company’s stock price.

This year, the equation is expected to be tilted, with 75 percent coming in stock, says Alan Johnson, who works with Wall Street companies as they determine how much to pay their employees.

With less cash to spend, bankers will be less inclined to splurge at the high-end stores of Madison Avenue, or go for $20,000 stainless-steel stoves and refrigerators, or vacation at five-star resorts in far-flung locations.

And it won’t be a typical year at places like Ferrari Maserati of Central New Jersey, where Wall Street types troop in with their eyes on the prize: a $125,000 Maserati or, if it was a particularly good year, a Ferrari costing $200,000 or more.

“After the holidays, after they’ve taken care of everyone else, they are ready to take care of themselves. They’ve earned a new toy,” says general sales manager Joe Collado.

But nowadays “if they don’t have the same kind of cash flow, they can’t spend as much.”

Tax collectors in New York stand to lose tens of millions of dollars because deferred stock can’t be immediately taxed. That will make it more difficult to plug the state’s $7 billion budget hole.

“There may be a lot of good sense in why this change in bonuses is being done,” says Robert Whalen, spokesman for the New York state comptroller. “But it is a double-edge sword when what Wall Street earns is an important driver of the economy.”

The actual tax losses due because of the shift in bonuses isn’t yet known. New York state lost nearly $1 billion in personal income taxes because of a big decline in overall bonuses for 2008 in the financial industry.

The state could get some of the money back when Wall Street employees’ stock compensation vests, or when it becomes eligible for sale. Of course, if the stock price falls in that time, that means less money goes to Wall Street workers - and to the state in taxes.

Brokers at the luxury real estate company Brown Harris Stevens watched the stock market rise last fall with a sense of giddiness. They’ve been around long enough to know that when Wall Street makes money, they make money.

The change in how bonuses are paid has been a bit of a buzz-kill.

“We are still at a pretty steady simmer, not a boil,” says James M. Gricar, executive vice president and director of sales at the real estate firm.

Another place where the pullback is showing up: jet travel. Wall Street workers are hiring charters for pleasure trips, rather than going in on leases of aircraft they could use more frequently - a fad in recent years.

“They’ll spend $50,000 on four jet charters instead of $2 million on a fractional ownership,” said Milton Pedraza, who runs the Luxury Institute, a consulting firm for high-end businesses.

Not everyone is worried about the fallout from the changes in bonuses. Many hedge funds, which cater to the wealthy and institutional investors like pension funds, had a strong 2009 thanks to the stock market’s rebound, and that will be reflected in their bonuses.

At the same time, hedge funds didn’t take government bailouts, so they aren’t subject to the same political restrictions on pay.

“I have a lot of a clients who work at hedge funds,” says Janet Milligan, who sells homes starting at $3.5 million for Sotheby’s International Realty in Greenwich, Conn.” They are getting their bonuses in cash.”

But other businesses are feeling the pinch.

At Smith & Wollensky, steaks top $40 and wine can cost $2,000 a bottle. It was the type of New York restaurant where investment bankers would spend thousands in one sitting to celebrate a deal.

The meltdown forced Stillman to go after a non-Wall Street crowd. He lowered most of his wines to $50 to $150 per bottle from $75 to $200 during the boom, and froze prices on his menu. Business is up, but not like it used to be at bonus time.

It used to be that when a Wall Street firm doled out $100 million to its workers, “everybody in New York got helped by that,” he says. “It doesn’t help when that $100 million is going into a stock account.”

http://www.sfexaminer.com/economy/82279742.html

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May 28, 2009

High Net-Worth Consumers Rank “Best of the Best” Wealth Management Brands

(NEW YORK) May 28, 2009 - The Luxury Institute reported today the top-rated wealth management brands in the 2009 Luxury Brand Status Index (LBSI) survey, which identifies the top brands that exhibit true luxury in numerous categories based solely on the independently verified ratings of wealthy and ultra-wealthy consumers.

High net-worth consumers rated Bessemer Trust the “Best of the Best” among 35 wealth management brands. Bessemer Trust has consistently been rated number one in previous years. It towers above all competitors across the four indices that comprise the LBSI. Bessemer Trust also is the firm that wealthy consumers are most likely to rank as worthy of premium fees for their services. Consumers willing to recommend Bessemer Trust say it has a “client-centric, long-term focus,” provides “specialized attention,” delivers “excellent service and quality research” and has a “superb record and fine service.” La Salle Bank and BB&T were rated second and third, respectively.

The LBSI asks high net-worth consumers to rate luxury brands by category across four equally weighted components: Consistently Superior Quality, Uniqueness and Exclusivity, Making the Customer Feel Special Across the Entire Experience and Being Consumed by People Who Are Admired and Respected. 

The “Best of the Best” are: (LBSI score out of 10)

  • Wealth Management
  • o Bessemer Trust Company- 6.54
  • o La Salle Bank Private Wealth Management- 5.89
  • o BB&T Wealth Management- 5.86 

“The dramatic shift in rankings for TARP-related brands this year was decisive and swift,” said Milton Pedraza, CEO of the Luxury Institute.  “While many leaders in the wealth management executive suite turn a deaf ear to what their ultra-high net-worth customers and prospects are saying, we have seen the top-rated names that made negative headlines topple in the rankings, with most finding themselves in the bottom tier. The ultra-wealthy tell us that they have been damaged not only by fraud and incompetence, but by revered brands of wealth managers who were brilliant in executing clear conflict of interest strategies and betting against even their best clients. This is an opportunity for the honest men and women in the wealth management industry, and there are many, to stand for something other than fees. If there was ever an industry in need of gut-wrenching innovation and reinvention, based not only on what you do, but how you do it, the wealth management sector is it”. 

The proprietary Luxury Brand Status Index (LBSI) survey is the only unbiased measure of the prestige of leading brands among wealthy and ultra-wealthy Americans. A national sample of 1,013 ultra-wealthy American consumers, with minimum household income of $489,000 and average investable assets of $6.9 million, was surveyed online. Survey results are weighted to match demographic and net-worth profiles of the same audience according to the latest Survey of Consumer Finances from The Federal Reserve. 

About the Luxury Institute (www.LuxuryInstitute.com)

The Luxury Institute is the uniquely independent and impartial ratings and research institution that is the trusted and respected voice of the high net-worth consumer. The Institute provides a portfolio of proprietary publications and research and consulting services that guides and educates high net-worth individuals and the companies that cater to them on leading edge trends, high net-worth consumer rankings and ratings of luxury brands, and best practices. The Luxury Institute also operates the LuxuryBoard.com (www.LuxuryBoard.com), the world’s first global, membership-based online community for luxury goods and services executives, professionals and entrepreneurs.

For Further Information, Please Contact:

The Luxury Institute, LLC
Martin Swanson
Business Development
Phone: (914) 909-6350
E-mail: mswanson@luxuryinstitute.com

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